Privacy Policy
Effective Date: January 1, 2025
Introduction
Welcome to Cloud Wellness. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health and wellness services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and profile preferences
- Health Information: Mental health assessments, therapy session notes, and wellness tracking data
- Payment Information: Billing address and payment method details (processed securely through third-party providers)
Automatically Collected Information
When you use our services, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide and improve our mental health services
- Personalize your wellness experience
- Communicate with you about appointments and services
- Process payments and manage your account
- Ensure the security and integrity of our platform
- Comply with legal obligations
Information Sharing and Disclosure
We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties.
Limited Sharing
We may share your information only in the following circumstances:
- Healthcare Providers: With your licensed therapists and healthcare professionals involved in your care
- Service Providers: With trusted third-party vendors who assist in providing our services
- Legal Requirements: When required by law or to protect the safety of our users
- Emergency Situations: In cases of imminent danger to yourself or others
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access controls limit who can view your information
- Regular Audits: We conduct regular security audits and assessments
- HIPAA Compliance: We maintain HIPAA-compliant practices for health information
Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our services and user experience
You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Users
If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Providing notice through our mobile application
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@cloudwellness.com
Phone: 1-800-WELLNESS
Address: 123 Wellness Street, Mental Health City, MH 12345
This Privacy Policy was last updated on January 1, 2024.