Cloud Wellness

Terms of Service

Effective Date: January 1, 2025

Agreement to Terms

By accessing and using Cloud Wellness services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Description of Service

Cloud Wellness provides digital mental health and wellness services, including but not limited to:

  • Online therapy and counseling sessions
  • Mental health assessments and screenings
  • Wellness tracking and monitoring tools
  • Educational resources and content
  • Community support features

User Accounts

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to create an account
  • One person may not maintain multiple accounts

Account Security

  • You are responsible for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these terms

Acceptable Use

You May

  • Use our services for their intended mental health and wellness purposes
  • Share appropriate personal information necessary for treatment
  • Participate respectfully in community features
  • Provide feedback to help improve our services

You May Not

  • Use our services for any illegal or unauthorized purpose
  • Impersonate another person or entity
  • Share another user's personal information without consent
  • Attempt to gain unauthorized access to our systems
  • Upload malicious software or engage in harmful activities
  • Use our services to harass, abuse, or harm others

Professional Services

Licensed Providers

  • Our therapy services are provided by licensed mental health professionals
  • Provider licensing and credentials are verified and maintained
  • Services are provided according to applicable professional standards

Not Emergency Services

  • Our services are not intended for emergency mental health situations
  • If you are experiencing a mental health emergency, contact 911 or your local emergency services
  • Crisis resources are available 24/7 through the National Suicide Prevention Lifeline: 988

Treatment Limitations

  • Online therapy may not be suitable for all mental health conditions
  • Your provider will assess whether our services are appropriate for your needs
  • We may refer you to in-person care when necessary

Payment Terms

Fees and Billing

  • Service fees are clearly displayed before purchase
  • Payment is due at the time of service unless otherwise arranged
  • We accept major credit cards and other specified payment methods
  • All fees are non-refundable unless otherwise stated

Subscription Services

  • Some services may be offered on a subscription basis
  • Subscriptions automatically renew unless cancelled
  • You may cancel your subscription at any time through your account settings
  • Refunds for subscription services are provided according to our refund policy

Privacy and Confidentiality

HIPAA Compliance

  • We maintain HIPAA-compliant practices for protected health information
  • Your health information is kept confidential according to applicable laws
  • We will not disclose your information except as permitted by law or with your consent

Mandatory Reporting

We may be required to disclose information in certain circumstances:

  • When there is a risk of harm to yourself or others
  • In cases of suspected child or elder abuse
  • When required by court order or legal process

Intellectual Property

Our Content

  • All content, features, and functionality of our services are owned by Cloud Wellness
  • You may not reproduce, distribute, or create derivative works without permission
  • Our trademarks and logos may not be used without written consent

User Content

  • You retain ownership of content you create or share through our services
  • By using our services, you grant us a license to use your content as necessary to provide services
  • You represent that you have the right to share any content you provide

Disclaimers

Service Availability

  • We strive to maintain continuous service availability
  • Services may be temporarily unavailable due to maintenance or technical issues
  • We do not guarantee uninterrupted access to our services

Medical Disclaimer

  • Our services are not a substitute for professional medical advice
  • Always consult with qualified healthcare providers for medical decisions
  • We do not provide medical diagnoses or prescribe medications

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid for services in the past 12 months
  • We are not responsible for third-party content or services

Termination

By You

  • You may terminate your account at any time through your account settings
  • Termination does not relieve you of any outstanding payment obligations

By Us

  • We may suspend or terminate your account for violation of these terms
  • We may discontinue services with reasonable notice
  • Upon termination, your right to use our services ceases immediately

Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes by:

  • Posting updated terms on our website
  • Sending email notifications to registered users
  • Providing in-app notifications

Continued use of our services after changes constitutes acceptance of the new terms.

Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the courts of California.